Terms and Conditions
Please read these terms and conditions carefully before using our professional dog grooming services.
Welcome to Jessgroomer. To ensure a safe, happy, and professional experience for everyone – especially your beloved pet – please take a moment to read our terms and conditions.
By booking an appointment with us, you are agreeing to the policies outlined below.
1. Our "Comfort Over Aesthetics" Philosophy
Our goal is to make grooming a positive and comfortable experience for your dog. We always put their wellbeing first and will not push them through a process if they are showing signs of stress. This means that while our aim is always to complete the full groom as planned, the session may be adjusted for your pet's comfort. If a groom is ended early or a specific task (e.g., nail trimming) cannot be completed due to a dog's anxiety, the full fee for the booked service will still apply.
2. Health, Welfare & Your Pet's Care
Your Pet's Information:
To provide the best possible care, it's essential that you inform us of any health conditions, allergies, or behavioural needs your pet may have. Sometimes, the grooming process can highlight a pre-existing condition, and it's helpful to be aware.
Emergency Care:
In the unlikely event of an emergency, you give us permission to seek immediate veterinary care. We will always try to contact you first. The client agrees to cover all expenses for any veterinary care required.
Elderly or Infirm Dogs:
We take special care with senior pets. As the grooming process can be tiring for them, the session will be tailored to their comfort and may be stopped early if it's in their best interest. The fee for the booked service will still apply.
Pregnant or In-Season Bitches:
For the comfort and safety of the dog, we are unable to groom bitches who are pregnant or in season. We will be happy to reschedule for a more suitable time.
3. Matted Coats: A "Humanity First" Policy
In accordance with the Animal Welfare Act 2006, our priority is your pet's comfort. Severe matting can be painful to remove through brushing, so the kindest and most humane solution is to clip the coat short. This may reveal skin irritation that was hidden beneath the matted fur.
Clipping a matted coat requires extra time and specialised techniques. To cover the additional work and wear on equipment, a surcharge will apply. By booking an appointment, you consent to the coat being clipped short if it is deemed necessary for your pet's welfare.
4. Behaviour, Safety & Styling
Your Dog's Behaviour:
Please let us know if your dog has ever shown signs of aggression or anxiety during grooming. In the rare event that a dog should bite, the owner agrees to cover any related costs, including medical bills, equipment damage, or loss of income.
Styling Expectations:
During our consultation, we'll discuss your styling preferences. Please note that we are professional pet groomers focused on creating beautiful, practical styles and do not specialise in official show-standard cuts.
5. Appointments: Timekeeping & Cancellations
Booking Deposit:
For new clients, a £15 non-refundable deposit will be taken to secure a first appointment.
Cancellations:
We understand that plans can change. If you need to reschedule or cancel, please provide at least 48 hours notice so we can offer the slot to another client. There is a late cancellation fee of £10 within 48 hours, 50% of the groom price the day before, 75% of the grooming price on the day.
No-Shows:
If a client misses an appointment without notice, the full fee for the service will be required before any future bookings can be made.
Late Arrivals & Collections:
If you arrive more than 15 minutes late, we may need to reschedule, and the full fee will be due. A late collection fee of £10 will apply, as we do not have facilities for day-care.
6. Parasites, Pricing & Payment
Parasite Policy:
To ensure a safe environment for all pets, please make sure your dog is free from fleas. If fleas are found, the groom will be ended, and a surcharge will be added to cover the cost of sanitising the salon.
Payment:
Payment is due upon collection of your pet. We happily accept cash and bank transfer. As a self-employed groomer, all payments are made directly to Jess (Trading as Jessgroomer).
7. Our Partnership: A Safe & Respectful Space
We are committed to providing a caring and professional service. In return, we ask that all interactions are respectful. Abusive or aggressive behaviour will not be tolerated, and we reserve the right to refuse service to ensure a safe environment for everyone. 🤝
8. Our Hold Harmless Agreement
Grooming equipment is sharp, and while we use the utmost care, accidents can happen, especially if a pet is nervous or wiggly. By using our services, clients acknowledge these risks and agree to hold Jess Groom Pet Grooming and Jessica harmless from any liability or claim arising from the grooming process or from any pre-existing conditions.
Thank you for your understanding and cooperation. We look forward to welcoming you and your pet!
Last updated: 11 September 2025
Ready to Book Your Dog's
Appointment?
jess_groomer@outlook.com
Phone
07707 343707Location
228 Crow Ln E, Newton-le-Willows WA12 9UA
Opening Hours
9 AM - 5 PM
Tuesday to Saturday