Terms and Conditions

Your Pet's Information:

To provide the best possible care, it's essential that you inform us of any health conditions, allergies, or behavioural needs your pet may have. Sometimes, the grooming process can highlight a pre-existing condition, and it's helpful to be aware.

Emergency Care:

In the unlikely event of an emergency, you give us permission to seek immediate veterinary care. We will always try to contact you first. The client agrees to cover all expenses for any veterinary care required.

Elderly or Infirm Dogs:

We take special care with senior pets. As the grooming process can be tiring for them, the session will be tailored to their comfort and may be stopped early if it's in their best interest. The fee for the booked service will still apply.

Your Dog's Behaviour:

Please let us know if your dog has ever shown signs of aggression or anxiety during grooming. In the rare event that a dog should bite, the owner agrees to cover any related costs, including medical bills, equipment damage, or loss of income.

Booking Deposit:

A deposit of £15 is required to secure your appointment. This deposit will be deducted from your final bill.

Cancellations:

We understand that plans can change. If you need to reschedule or cancel, please provide at least 48 hours notice so we can offer the slot to another client. There is a late cancellation fee of £10 within 48 hours, 50% of the groom price the day before, 75% of the grooming price on the day.

No-Shows:

If a client misses an appointment without notice, the full fee for the service will be required before any future bookings can be made.

Flea Policy:

If fleas are found during your dog's appointment, a flea treatment bath will be carried out immediately and a surcharge of £5–£10 will be applied. This is necessary to prevent the spread of fleas to other pets and to maintain a clean and hygienic environment.

In cases of heavy infestation, the appointment may need to be stopped or rescheduled. In this situation, full service fee will still apply.

You will be advised to treat your dog with an appropriate flea treatment and ensure your home environment is fully treated before rebooking, to prevent re-infestation.