Frequently Asked Questions

We provide a comprehensive range of professional grooming services:

• Full Groom (from £40): Complete package including bath, blow-dry, nail trim, ear cleaning, and styling
• De-Shed Treatment (from £36): Specialized service for reducing shedding in short-haired breeds
• Puppy Groom (from £35): Gentle introduction to grooming for puppies under 6 months
• Puppy Package (from £65): Two sessions to build your puppy's confidence
• Bath & Dry (from £25): Professional wash and dry to maintain coat health

We also specialize in Asian-style grooming, including the popular teddy bear cut!

View detailed service information

Our pricing is transparent and competitive:

Final pricing depends on your dog's size, coat condition, and temperament. We always provide a clear quote before starting.

Absolutely! We specialize in working with nervous and anxious dogs.

Jess has 5 years of experience and exceptional patience. Our approach includes:

• Comfort-first philosophy - your dog's wellbeing is our priority
• Gentle, slow introduction to equipment
• Regular breaks as needed
• Calm, quiet environment
• Positive reinforcement throughout

Many previously anxious dogs now enjoy their grooming sessions with us!

For dogs with matted coats, a surcharge of £5–£10 will be applied to cover the extra time and care required for safe and effective grooming.

Please note, severe matting must be clipped to protect your dog's comfort and health. Pulling or attempting to brush through severe mats can cause pain, skin irritation, and even injury. Clipping ensures grooming is safe, stress-free, and in your dog's best interest.

All grooming is carried out in line with the Animal Welfare Act 2006, prioritizing your pet's well-being at every stage.

228 Crow Ln E, Newton-le-Willows WA12 9UA

We're inside Arkadia Dog Grooming, with free parking available.

Easy access from A580 and M6 Junction 23. Get directions

By appointment only. We recommend booking in advance, especially for Saturdays.

Booking your appointment is quick and easy. We offer several convenient methods:

• Phone: Call 07707 343707
• WhatsApp: Message us at 07707 343707
• Email: jess_groomer@outlook.com
• Social Media: Find us on Facebook or Instagram
• Online: Use the “Book Now” button on our website

We'll confirm your appointment and provide all the details you need. Same-day bookings may be available!

A deposit of £15 is required to secure your appointment. This deposit will be deducted from your final bill.

Deposits help to:

• Secure your appointment time
• Reduce missed appointments
• Allow me to manage the schedule effectively

Please note, if you arrive more than 15 minutes late, I may not be able to carry out the appointment and it may need to be rescheduled. In this case, your deposit will be retained and 75% of the grooming fee will be applied. Also a new deposit will be required to book a new appointment.

We currently accept:

• Cash - Exact change appreciated
• Bank Transfer - Details provided when booking

Payment is due upon collection. As a self-employed groomer, all payments are made directly to Jess (Trading as Jessgroomer).

We understand that plans can change. If you need to reschedule or cancel, please provide at least 48 hours notice so we can offer the slot to another client.

• 48+ hours notice: No charge
• Within 48 hours: £10 late cancellation fee
• The day before: 50% of the groom price
• On the day: 75% of the grooming price
• No-shows: Full service fee required before rebooking

This policy helps us serve all our customers efficiently. View full terms

If fleas are found during your dog's appointment, a flea treatment bath will be carried out immediately and a surcharge of £5–£10 will be applied. This is necessary to prevent the spread of fleas to other pets and to maintain a clean and hygienic environment.

In cases of heavy infestation, the appointment may need to be stopped or rescheduled. In this situation, full service fee will still apply.

You will be advised to treat your dog with an appropriate flea treatment and ensure your home environment is fully treated before rebooking, to prevent re-infestation.